Clinic Services Coordinator📣 Job Ad

About the Clinic Services Coordinator Role

Almoosa Health Group is seeking a Clinic Services Coordinator to join their Medical Center in Al Khobar, Eastern Province. This full-time position is suitable for individuals with 0-1 year of experience, offering an opportunity to contribute to patient care within a healthcare setting.

Key Responsibilities

• Greet patients, inquire about their complaints, and identify them using their national ID/Iqama and full name.
• Schedule and confirm daily appointments, and manage re-appointments or referrals when clinicians are unavailable.
• Determine patient coverage type (Cash, Insurance, Aramco) and verify insurance eligibility.
• Scan patient identification, create new patient files, and enter them into the electronic record.
• Charge services as entered by the physician and discuss service costs, insurance coverage, and payment options with patients.
• Assist patients in locating various hospital departments such as Pharmacy, Laboratory, and Radiology.
• Answer department telephone calls and texts professionally, and respond to department emails regarding information updates.
• Inquire if patients require printed invoice bills.
• Maintain a clean and neat reception area, and inform patients about any delays and estimated waiting times.
• Update and verify patient information at each visit, respecting patient rights and maintaining confidentiality.
• Perform data entry tasks related to provided services and provide coordinated care and support for staff and families.
• Follow orders from superiors and maintain a professional manner and appearance at all times.
• Treat all individuals with dignity, compassion, and respect, regardless of background.

Qualifications and Experience

• A Diploma or Bachelor’s degree is required.
• At least 1 year of experience working as a receptionist.

Essential Skills

• Proficiency in typing and general computer knowledge are essential.
• Ability to work collaboratively as a team player to ensure optimal patient service.
• Commitment to maintaining quality service standards.

Work Environment and Location

This is a full-time position based at the Medical Center in Al Khobar, located in the Eastern Province of Saudi Arabia. The role involves working within a patient-facing environment, requiring adherence to established service standards and professional conduct.