Clinic Services Coordinator📣 Job Ad

About the Clinic Services Coordinator Role

Almoosa Health Group is seeking a Clinic Services Coordinator to join their Medical Center in Al Khobar, Eastern Province. This full-time position is central to ensuring efficient patient flow and delivering comprehensive administrative support within the clinic environment. The role is ideal for candidates with 0-1 years of experience, providing a foundational opportunity in healthcare administration.

Core Responsibilities

• Greet patients professionally and address their inquiries or complaints.
• Manage daily appointment scheduling and confirmations.
• Identify patients accurately using national ID/Iqama and full name.
• Verify patient coverage types (Cash, Insurance, Aramco) and confirm insurance eligibility on designated platforms.
• Scan patient identification documents and accurately enter data into electronic records.
• Create and maintain new patient files for clinic visits.
• Process service charges as directed by the physician.
• Assist patients with directions to various hospital departments, including Pharmacy, Laboratory, and Radiology.
• Reschedule appointments or facilitate referrals to other clinics when a clinician is unavailable.

Patient Communication and Support

• Answer department telephone calls and texts professionally, adhering to proper salutations and etiquette.
• Offer to print invoice bills for patients upon request.
• Discuss service costs, insurance coverage details, and available payment options with patients.
• Inform patients promptly about any service delays and estimated waiting times.
• Provide personalized, coordinated care and support for both staff and patient families.
• Treat all individuals with dignity, compassion, and respect, irrespective of their background.

Administrative and Operational Tasks

• Receive and respond to emails concerning information updates.
• Collaborate effectively as a team member to ensure optimal patient service delivery.
• Maintain high-quality service standards consistently.
• Ensure the reception area remains clean and organized.
• Perform data entry tasks related to provided services.
• Update and verify patient information during every visit.
• Adhere to instructions provided by superiors.

Professional Conduct and Confidentiality

• Maintain a professional manner and appearance at all times.
• Respect patient rights by strictly maintaining confidentiality of all information.

Qualifications

• A minimum of 0-1 years of experience in a relevant administrative or customer service role, preferably within a healthcare setting.
• Demonstrated ability to manage administrative tasks and support patient services effectively.
• Strong communication and interpersonal skills for interacting with patients and colleagues.