Accommodation Supervisor📣 Job Ad

About the Accommodation Supervisor Role

Almajal Group is seeking an Accommodation Supervisor to oversee the daily operations of residential or lodging facilities in Al Jubail, Eastern Province. This full-time position requires a candidate with 2-5 years of experience who can ensure all facilities are maintained to high standards of cleanliness, safety, and compliance. The role demands a balance of strong hospitality skills, effective team management, and organizational capabilities.

Core Responsibilities

The Accommodation Supervisor is responsible for the efficient day-to-day management of the accommodation facilities. Key duties include:

• Overseeing daily check-in and check-out procedures, as well as room assignments.
• Conducting regular inspections of rooms, common areas, and facilities to ensure high standards of cleanliness and maintenance.
• Coordinating with housekeeping and maintenance teams to address repair needs, deep cleaning requirements, and facility issues promptly.
• Managing inventory for linens, cleaning supplies, furniture, and amenities, ensuring stock levels are maintained within budget.

Team Leadership and Supervision

This role involves leading and developing the accommodation support staff.

• Supervising, training, and scheduling housekeeping, maintenance, and reception staff.
• Monitoring staff performance, providing constructive feedback, and conducting performance reviews.
• Ensuring all team members adhere to health, safety, and company policies.

Resident and Guest Relations

Maintaining a positive and compliant living environment is crucial.

• Serving as the primary point of contact for resident or guest complaints, requests, and inquiries, resolving issues with diplomacy and efficiency.
• Enforcing accommodation rules, regulations, and community guidelines fairly.
• Fostering a welcoming, respectful, and safe community environment.

Administration and Compliance

Accurate record-keeping and adherence to regulations are essential functions of this role.

• Maintaining accurate records of occupancy, room conditions, maintenance logs, and key control systems.
• Preparing regular operational reports for management using approved computer software.
• Ensuring full compliance with local health, safety, and fire regulations, including coordinating regular drills and safety audits.

Required Skills and Qualifications

Candidates should possess the following qualifications:

• Experience: 1–3 years of experience in facilities management and housing supervision.
• Language: Proficiency in English (spoken and written) for effective communication.
• Computer Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to use Property Management Software (PMS).
• Leadership: Proven ability to manage, motivate, and assign tasks to a team.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Resourcefulness in handling emergencies and managing conflict resolution.