Field Support Specialist ( / Dispatch)📣 Job Ad

About the Field Support Specialist Role

We are seeking a reliable and flexible Field Support Specialist to provide on-site technical assistance in Al Jubail. This role is structured as a freelance, backfill support position, intended to cover periods when full-time engineers are unavailable or for specific dispatch activities.

Key Responsibilities

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Perform troubleshooting for hardware and software issues, including break-fix support.
• Coordinate with Original Equipment Manufacturers (OEMs) and vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist with conference room setup, audio-visual support, and meeting room technologies.
• Provide high-touch support to VIPs and end-users.
• Address Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance and security software.
• Provide support for Mac devices in addition to Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings as required.

Required Skills and Qualifications

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands-on experience with hardware support and peripheral devices.
• Basic networking knowledge, including DHCP, DNS, and LAN connectivity.
• Experience in printer and network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Work Location and Type

This freelance position is based in Al Jubail, within the Eastern region. The work type is Freelance, providing essential backfill support as needed.