Credit Cards Systems Analyst

About the Role

Gulf International Bank is seeking a Credit Cards Systems Analyst to join their team in Al Khobar, Eastern region. This full-time position involves leading the requirements gathering, analysis, design, development, implementation, maintenance, and second-level support for IT solutions within the credit cards platform, covering retail, commercial/corporate, Islamic, and conventional products.

Key Responsibilities

• Lead the analysis, design, configuration, implementation, and maintenance of IT solutions for credit card systems.
• Support requirements gathering, development, implementation, and maintenance of IT solutions for credit card systems.
• Resolve issues, identify solutions, or determine root causes of discrepancies and outages in a timely manner.
• Identify and implement procedure and process improvements.
• Collaborate with business/operation teams, ITCC support, QA/testing, external vendors, and internal IT teams to align development activities with project targets.
• Work with IT teams such as Client Engagement and Project Delivery to maintain project plans and documentation.
• Ensure all changes comply with local regulations, audit, PCI, Shariah, and information/cyber security requirements.
• Coordinate with Network and Infrastructure teams to ensure appropriate hardware, software, storage, and network resources are in place.
• Identify resource and equipment requirements, perform efficient capacity planning, and manage software/hardware availability.
• Ensure systems and technology are consistently upgraded to the latest application versions.
• Lead technical activities for certifying the bank’s credit card solutions/systems with local and international networks.
• Guide the team through development, testing, and implementation stages, and review completed work.
• Validate test conditions (accuracy and completeness of test plans) and review testing efforts/progress.
• Assist the Tech Lead, Project Manager/PMO with progress reports, planning, scoping, implementation, and vendor management.
• Make quick decisions and solve technical problems to facilitate efficient project implementation.
• Provide 2nd Level production/DR support and follow the change control lifecycle for issue reporting, investigation, analysis, and resolution or vendor follow-up.
• Analyze issues, obtain fixes, and support the testing cycle thoroughly within stipulated timelines.
• Provide technical training and mentorship to team members as required.
• Assist business analysts in preparing accurate and detailed requirement specifications, user interface guides, and functional specification documents.
• Provide technical guidance to business users.
• Adhere to the bank’s established procedures, policies, and guidelines.
• Pursue other related system activities as directed by superiors.

Qualifications and Experience

• 2-5 years of relevant experience in IT solutions for credit card platforms.

Required Skills

• Excellent verbal and written communication skills.
• Ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.

Work Type

This is a full-time position based in Al Khobar, Eastern region.

Application Process

The salary for this position will be disclosed during the application process.