Front Office Agent

About the Role

Kempinski Hotels is seeking a Front Office Agent to join their team in Al Khobar, Eastern region. This full-time position is responsible for managing guest check-ins and check-outs, ensuring a professional and positive first and last impression of the hotel. The role requires adherence to Kempinski procedures and Leading Quality Assurance (LQA) standards.

Key Responsibilities

• Perform guest check-ins and check-outs in accordance with Kempinski and LQA standards, aiming for LQA results above 85%.
• Register guests, assign rooms, and accommodate special requests when possible. Assist guests with registration cards as needed.
• Utilize suggestive selling techniques for rooms and hotel services. Verify payment methods and follow credit-checking procedures, or refer cash handling to cashiers.
• Process guest departures, inquire about last-minute charges, receive payments, settle accounts, and provide invoices.
• Handle front office cashier transactions, including posting charges and exchanging foreign currency, balancing the cash float at the end of each shift.
• Respond to guest requests and questions in person or by telephone, providing information or escalating matters to relevant personnel. This includes issuing safe deposit boxes, handling messages, and addressing complaints.
• Coordinate room status updates with the housekeeping department, notifying them of late check-outs, early check-ins, and special requests.
• Maintain up-to-date knowledge of hotel products, services, daily activities, and meeting schedules.
• Possess working knowledge of room reservation procedures.
• Ensure the neatness and organization of the working area.

Qualifications and Experience

• 0-1 year of relevant experience.
• Ability to display a professional and positive image of the hotel consistently.
• Strong interpersonal and communication skills.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern region, contributing to the guest experience at Kempinski Hotels.

Additional Information

Additional responsibilities and tasks may be assigned as needed to meet business and hotel requirements.