Head Housekeeping Supervisor📣 Job Ad

About the Role

Rotana Hotels is seeking a Head Housekeeping Supervisor to join our team in Al Khobar, Eastern region. This full-time position is central to ensuring exceptional guest experiences by maintaining high standards of cleanliness and service within the hotel. The role focuses on providing professional, customer-focused service and contributing to a memorable stay for all guests.

Role Purpose

The Head Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping Department. This involves leading a team of Housekeeping Supervisors and Room Attendants, ensuring efficient task allocation, and upholding the hotel's standards for cleanliness, maintenance, and guest satisfaction. The role requires a hands-on approach to supervision and a commitment to quality service delivery.

Key Responsibilities

• Assign tasks to Housekeeping Supervisors and Room Attendants, maintaining a visible presence on the floors.
• Inspect the maintenance of equipment used by employees, ensuring proper cleaning and storage.
• Oversee the correct and economical use of cleaning agents, ensuring their safe storage.
• Ensure all day-to-day maintenance issues are reported promptly and followed up on.
• Verify that all vacuuming, polishing, carpet care, and general cleaning are performed professionally and according to established schedules.
• Implement training programs for all team members, ensuring they understand their role's purpose and required standards.
• Maintain thorough knowledge of all products and services provided by the Housekeeping Department.

Qualifications and Experience

• A degree in Hospitality is preferred.
• Demonstrated previous experience within the Housekeeping Department of a hotel.
• A minimum of 2-5 years of relevant experience is required for this role.

Required Skills and Attributes

• A friendly and caring demeanor with good cross-cultural sensitivity.
• Strong concern for quality and a keen eye for details.
• Ability to demonstrate initiative consistently.
• A leadership style that supports subordinates by example, with a hands-on approach.
• Capability to work effectively under pressure in a fast-paced environment.
• Enjoys collaborating with a multi-cultural team and interacting with diverse guests.

Work Environment

This role operates within a dynamic and fast-paced hotel environment, requiring interaction with a diverse team and international guests. The successful candidate will contribute to a professional atmosphere focused on delivering high standards of hospitality.