Reservation Sales Agent

About Dnata Travel Group

Dnata Travel Group partners with leading airlines, travel management organizations, and brands within the travel industry. The company's expertise spans business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems, and travel retailing. Dnata maintains award-winning service standards through continuous product innovation and a culture of excellence.

The Role: Reservation Sales Agent

The Reservation Sales Agent is a full-time, front-line position based in Al Khobar, Eastern region. This role focuses on providing superior and consistent quality travel services to clients and potential clients. The primary objective is to sell airline tickets and travel-related products, offer leisure information, and manage Groups and Events services. The agent will aim to convert inquiries into ticketed sales through efficient and friendly customer service.

Key Responsibilities

• Provide high standards of customer service to all clients, including Retail, Government, and Corporate, utilizing available tools and addressing queries promptly.
• Offer Dnata Travel contracted products, services, and loyalty programs, along with destination and product information, to meet customer travel requirements.
• Maximize sales opportunities by cross-selling and upselling relevant auxiliary products to increase revenue.
• Make travel-related reservations and issue tickets, ensuring compliance with airline/hotel/product rules and regulations, and that the product meets client expectations.
• Recommend alternative travel classes, routes, or carriers when requested seats are unavailable, effectively selling space and products to increase Dnata revenues, while seeking up-sell and cross-sell opportunities.
• Inform customers about mandatory travel requirements such as passport, visa, health, and insurance, as well as check-in details.
• Maintain strong working relationships with clients, updating them on new products and services, and continuously improving these relationships.
• Adhere to all Dnata Service Standards (DSS) and internal audit standards to meet defined benchmarks.
• Implement changes to Dnata front or back office systems, airline fares, schedules, and procedures to deliver superior client service.
• Ensure all revenue documents are accurately reported daily in the Back Office System for precise invoicing by the Sales and Revenue Accounts Department or Lodged Card Operator, updating information as per corporate client requirements.

Qualifications and Experience

• Degree or Honours (12+3 or equivalent), with a preference for a University degree in Travel and Tourism or a related discipline.
• 0-1 years of experience is required for this role.
• Excellent knowledge of geography and arithmetic.
• Excellent interpersonal, telephone, and customer service skills for professional interaction with internal and external clients.
• Knowledge of Airline Reservation systems.
• Strong verbal and written English is mandatory.

Location and Work Type

This full-time position is located in Al Khobar, Eastern region. The role involves direct interaction with clients to provide travel services and achieve sales targets.