Sales Executive Used Cars

About the Role

Mohamed Yousuf Naghi Motors – Official JLR Retailer in KSA is seeking a Sales Executive Used Cars to join their team in Al Khobar, Eastern region. This full-time role is responsible for driving profitable Jaguar Land Rover (JLR) vehicle sales at the company's exclusive JLR dealership. The position focuses on achieving volume, revenue, and margin targets while ensuring a premium retail experience for customers.

Key Responsibilities

• Guide customers through the entire purchase journey, from initial inquiry and test drive to negotiation and vehicle delivery.
• Conduct product presentations and tailored vehicle demonstrations for Jaguar Land Rover (JLR) models.
• Maximize the attachment of finance, insurance, accessories, and service plans with each vehicle sale.
• Ensure vehicle handovers meet JLR premium standards to encourage referral and repeat business.
• Maintain an accurate CRM pipeline, tracking lead status and scheduling next actions.
• Convert showroom, digital, and event leads within established response-time standards.
• Proactively prospect for new customers and reactivate lapsed customers to build a sustainable order bank.
• Achieve monthly and annual unit sales, revenue, and gross-margin targets.
• Meet targets for lead-to-sale conversion, test-drive ratio, and CRM follow-up compliance.
• Attain F&I, accessory, and service-plan attachment targets on delivered vehicles.
• Maintain customer satisfaction (CSI/NPS) at or above JLR benchmarks for every sale.
• Coordinate with Sales Support, Registration, and Logistics to ensure timely vehicle delivery.
• Collaborate with Marketing and CRM on campaigns, events, and qualified lead generation.
• Liaise with Finance and F&I for deal structuring, approvals, and documentation.
• Ensure accuracy, compliance, and documented evidence for all work, promptly flagging risks.
• Protect revenue and margin integrity by preventing leakage, rework, and non-compliant transactions.

Brand and Customer Experience Standards

• Represent the Jaguar Land Rover (JLR) brand with high standards of grooming, etiquette, and facility presentation at all customer touchpoints.
• Deliver a consistent, personalized luxury experience throughout the automotive sales journey, tailored to premium-segment expectations.
• Operate with a zero-error, right-first-time standard for documentation, handovers, and commitments to protect CSI/NPS and brand trust.
• Take personal ownership of assigned customer interactions, resolving concerns with urgency, discretion, and follow-through.

Qualifications and Requirements

• Experience: 2-5 years of relevant experience.
• Education: Bachelor's degree in Business, Sales, or Marketing. Automotive product qualifications are advantageous.

Work Environment

The role is primarily showroom-based, involving test drives, customer events, and occasional off-site sales activities.