Service Parts Advisor

About the Role

Lucid Motors Saudi Arabia is seeking a Service Parts Advisor to join our team in Al Khobar. This full-time role is central to ensuring efficient service and parts operations, focusing on the timely and accurate supply of spare parts to support our vehicle service needs and deliver a high-quality customer experience.

About Lucid Motors

At Lucid, we develop advanced mobility experiences through innovation. Our vehicles, built on proprietary technology and a software-defined architecture, embody a "Compromise Nothing™" approach, integrating performance with sustainability and design with engineering. With deep vertical integration, design, engineering, and production are managed in-house across our global facilities, supported by diverse teams committed to excellence.

Role Summary

The Service Parts Advisor supports service and parts operations by ensuring the timely availability and accurate supply of spare parts. This position is responsible for delivering a high-quality customer experience through efficient parts handling, effective inventory control, and close coordination with service teams.

Key Responsibilities

• Greet customers (internal and external) and accurately identify their parts requirements.
• Recommend appropriate parts based on customer or technician needs.
• Maintain a high level of customer service and satisfaction.
• Handle inquiries, quotations, and parts availability checks.
• Monitor stock levels and ensure optimal inventory availability.
• Identify parts requiring replenishment and initiate reorders.
• Track lost sales and report gaps for inventory improvement.
• Maintain accurate records of parts movement and stock.
• Process parts orders (local and international) according to company procedures.
• Manage special orders, including prepayments where necessary.
• Coordinate closely with Service Advisors and Technicians regarding parts requirements.
• Track parts status and ensure timely delivery.
• Utilize DMS/CRM systems for searching part numbers and managing transactions.
• Ensure accurate documentation of all parts transactions.
• Monitor bin locations and maintain proper storage standards.
• Manage warranty or returned parts in accordance with company policy.

Qualifications and Experience

Candidates for this position should possess 3-7 years of relevant experience in parts management, inventory control, or a similar role within the automotive service industry. A strong understanding of parts sales, customer support, and inventory systems is essential for success in this role.

Work Environment

This is a full-time position based in Al Khobar, Saudi Arabia. The role involves working closely with service teams and customers in a dynamic automotive environment.