Training and Quality Manager (Saudi only)

About the Role

Kempinski Hotels is seeking a Training and Quality Manager to join their team in Al Khobar, Eastern region. This full-time position is responsible for overseeing training initiatives and ensuring quality standards are met across operations. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Develop and implement the annual training plan based on operational needs, audit findings, and guest feedback.
• Deliver orientation, service culture, and skills training; coach departmental trainers and maintain comprehensive training records.
• Coordinate internal quality audits and brand assessments, monitor service standards, and report findings to management.
• Analyze guest satisfaction results and recurring complaints; agree on corrective actions with department heads and track their completion.
• Lead quality improvement meetings and verify that corrective actions enhance the guest experience.
• Monitor training participation, learning outcomes, and quality indicators; provide regular reports and manage the training budget effectively.

Required Experience and Skills

Candidates for this role must possess 5-10 years of experience and demonstrate proficiency in the following areas:

• Training needs analysis, annual training planning, and program delivery.
• Quality assurance, service audits, and brand standards compliance.
• Guest feedback analysis, root cause analysis, and continuous improvement methodologies.
• Stakeholder communication, presentation skills, and budget management.

Work Type

This is a full-time position based in Al Khobar, Eastern region.