Quality Assurance Manager Four Seasons Resort at The Red Sea

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a global hospitality company focused on delivering luxury experiences. The organization emphasizes a culture of continuous improvement and treating individuals with respect. The team is dedicated to creating memorable experiences for guests, residents, and partners through a commitment to service excellence.

About the Location: The Red Sea

The Red Sea destination, located along 200 km of coastline between Umluj and Al Wajh in the Kingdom of Saudi Arabia, is being developed as a luxury beachside destination. The new Four Seasons Resort will be situated on Shura Island, which will serve as a central hub featuring a yacht marina, leisure facilities, retail options, and an 18-hole golf course. The development prioritizes sustainable practices, relying on renewable energy and extensive conservation zones to minimize environmental impact. The resort will offer approximately 149 rooms and suites, six dining outlets, meeting spaces, a marine discovery center, and various recreational facilities including a full-service spa, tennis courts, and multiple pools and beaches.

About the Role: Quality Assurance Manager

Four Seasons Hotels and Resorts is seeking a Quality Assurance Manager to join the team at the Four Seasons Red Sea. This full-time role is critical for ensuring service excellence, monitoring operational standards, and driving continuous improvement across all departments. The position requires 3-5 years of experience and is suited for hospitality professionals committed to delivering high-quality guest experiences.

Key Responsibilities

• Develop, implement, and oversee the property’s quality assurance programs.
• Monitor and audit operational performance to ensure alignment with Four Seasons standards (*, FORBS, LQA).
• Analyze guest feedback to identify areas for service enhancement.
• Collaborate with department heads to implement corrective actions and best practices.
• Facilitate training sessions and workshops to enhance service culture and quality awareness.
• Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Required Experience

• A minimum of 3-5 years of relevant experience in quality management within the hospitality sector.
• Demonstrated commitment to delivering world-class guest experiences.

Work Type

This is a full-time position.