Training and Quality Manager (Saudi only)

About the Role

Kempinski Hotels is seeking a Training and Quality Manager to join their team in Al Khobar, Eastern region. This full-time role focuses on enhancing talent development and ensuring exceptional guest service through effective training initiatives. The manager will be responsible for implementing learning tools and corporate training programs to maintain high standards of performance and brand differentiation within the luxury hotel segment.

Role Purpose and Impact

The Training and Quality Manager ensures the hotel utilizes both "off-line" and "on-line" learning tools provided by Kempinski to foster talent growth within the organization. This position is critical for securing the hotel's ability to deliver exceptional guest service and contribute to profitability. The manager will onboard, skill, and develop the hotel team through blended learning solutions, ensuring successful implementation of corporate training initiatives and continuous employee development in skills and competencies.

Key Responsibilities

• Establish and foster a training network in line with Kempinski standards, including operational engagement.
• Analyze training needs and evaluate training effectiveness.
• Ensure full implementation of corporately developed Training BITES across all departments, reflecting hotel-specific policies.
• Develop the Training BITE Library by assisting Departmental Trainers in creating and implementing hotel-specific training BITES.
• Embed all Kempinski training programs and tools, tracking implementation and participant attendance.
• Plan, design, and deliver training programs.
• Devise and execute a training marketing strategy visible throughout the hotel.
• Analyze e-learning platform data to enhance learning performance for management and departmental trainers.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Coordinate relevant learning for EXCOM and HODs based on their Individual Development Programs.
• Organize and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches to improve training service efficiency.
• Collaborate with department heads to analyze operational quality using the Kempinski Experience Assessment Tool (KEA) and ReviewPro, providing remedial training solutions based on results.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by hotel management.
• Identify potential training talent and foster Master Trainer candidates.
• Ensure accurate completion of the Kempinski Training Monthly report and update results in the Regional Training Consolidation Report.
• Fulfill Training Coordinator responsibilities in their absence.
• Lead by example and promote Kempinski’s core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with company brand standards.
• Ensure an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships with external suppliers, training providers, and legal/safety entities.
• Adhere to employee handbook rules and hotel policies on fire, hygiene, health & safety.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in training and quality management.
• Demonstrated ability to design, implement, and track comprehensive training programs.
• Experience in analyzing training needs and effectiveness.
• Proficiency in utilizing e-learning platforms and data for performance enhancement.

Work Environment

This is a full-time position based in Al Khobar, Eastern region, within the dynamic hospitality environment of Kempinski Hotels. The role requires collaboration with various departments and external partners to achieve training and quality objectives.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.