Customer Services Manager📣 Job Ad

Join Alcon as a Customer Service Manager!
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before.

Role Overview:
As a Customer Service Manager supporting our GEM Customer Operations organization, you will lead local Customer Operations teams, drive operational excellence, and support Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Key Responsibilities:

• Collaborate with regional and local stakeholders to deliver a seamless customer experience.
• Lead, coach, and develop Customer Operations teams to ensure high performance.
• Oversee operational processes ensuring accuracy and compliance.
• Monitor service KPIs, customer satisfaction, and distributor performance.
• Drive continuous improvement, automation, and digital transformation initiatives.

Qualifications:

• University degree or equivalent business experience.
• 3-5 years of leadership experience in Customer Operations or Supply Chain.
• Strong SAP (OTI modules) capability.
• Fluency in English and local language(s).

Why Alcon?
Grow your career within a global organization that values collaboration and continuous learning. Lead with purpose by shaping operations that directly impact patient outcomes.