Product Support Sales Representative

About the Role

Haji Husein Alireza & Co. Ltd. is seeking a Product Support Sales Representative for a full-time position in Abqaiq (Buqayq). This role is responsible for providing comprehensive support to customers within a designated region, focusing on the promotion and sale of parts, accessories, and service offerings to achieve revenue targets and meet established budgets.

Key Responsibilities

• Promote and sell parts, accessories, and service contracts to customers.
• Engage with customers to understand their needs and provide appropriate recommendations.
• Utilize sales techniques to close deals and achieve or exceed sales targets.
• Provide customer service by responding to inquiries, offering solutions, and addressing concerns.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Listen to customer needs, offer advice, and tailor solutions to specific requirements.
• Conduct regular visits to customer stores for inventory check-ups to ensure availability of FMIs and prevent operational delays for their fleets.
• Stay updated on industry trends, product advancements, and competitive offerings.
• Communicate technical information effectively to customers, answering questions and providing accurate details.
• Process sales orders accurately and efficiently, ensuring proper documentation and fulfillment.
• Provide technical guidance and advice on service options, repairs, and installation processes.
• Collaborate with technical teams to address complex customer inquiries or issues.
• Gather market and customer insights through interactions and provide feedback to management regarding customer preferences, market trends, and competitor activities.
• Conduct monthly customer site visits to ensure fleet proper functioning, submitting reports that support upselling and advisory roles, reflecting dealer reputation and total customer support (TCS).
• Facilitate "3S" collaboration with service and sales departments by inviting at least three customers annually to showcase HHA's facility and brand capabilities.
• Generate at least two sales leads and forward them to the sales department to enhance regional coverage and position the company as a preferred supplier.

Qualifications and Experience

• 2-5 years of relevant experience in product support or sales.
• Demonstrated ability to meet and exceed sales targets.
• Strong customer service and relationship-building skills.
• Technical aptitude to understand and communicate product and service information.
• Ability to work independently and as part of a team.

Working Conditions

The role requires flexibility to work in shifts, including weekends and holidays, as business needs dictate.