Customer Project Manager

About the Role

Ebara Elliott Energy (EEE) is seeking a dedicated Customer Project Manager to provide continuous support, improved communication, and proactive project management for clients. This full-time position is based in Dammam, Eastern, Saudi Arabia, with primary deployment at the client office in Al Jubail and regular, scheduled site visits to all client end-users and affiliate sites where EEE equipment is installed. The role involves coordinating administrative, contractual, technical, and commercial aspects of field service and repair projects, from initial inquiry to final billing and collection, directly contributing to service income for EEE. The Customer Project Manager will manage multidisciplinary projects involving various EEE departments and product lines, as well as non-EEE products, and will provide onsite project management for installations, commissioning, overhauls, and troubleshooting.

Key Responsibilities

• Support service sales operations by providing technical assistance during proposal presentations, collecting data, conducting site surveys, and assisting with Terms & Conditions.
• Issue comprehensive technical proposals, including detailed work scopes, project plans, and manpower plans for Field Service projects.
• Compile cost data for project man-hours, materials, and equipment to support commercial proposals and job pricing.
• Plan and mobilize personnel, tools, equipment, and subcontractors, issuing corresponding purchase orders and project entries.
• Lead and coordinate EEE field activities at client sites, managing or actively supporting onsite project execution.
• Supervise and schedule subcontractor teams for major and minor projects, ensuring all personnel understand technical, commercial, and safety requirements.
• Support clients with turnaround and maintenance planning, coordinating EEE bids and essential pre-turnaround activities.
• Perform planning, technical detailing, and create work method statements; manage projects within planned man-hours and financial budgets.
• Track project "extras," initiate order amendment requests, and handle technical and commercial issues, including warranty logging.
• Monitor project progress against contractual milestones for invoicing, coordinate in-process cost tracking, and assist in collecting outstanding monies.
• Conduct post-job debriefs, attend project closeout meetings, and perform self-assessments to improve processes.
• Maintain active gate passes for all sites with EEE fleets to ensure immediate emergency support.

Equipment Support and Technical Diagnostics

• Conduct detailed on-site surveys and monitor equipment performance to provide insights for reliability improvements.
• Assist with equipment troubleshooting, failure analysis, Root Cause Analysis (RCA), and define preventative and corrective actions.
• Offer professional recommendations on maintenance, repair, spare parts strategies, modifications, and upgrades to extend equipment life, improve safety, or maximize efficiency.

Quality, Safety, and Risk Management

• Perform all daily work in strict alignment with company Quality and HSE management systems.
• Prepare necessary project risk assessments, safety documentation, and specialized rigging studies.
• Ensure all work is executed safely, including preparing and conducting on-site toolbox talks.
• Establish quality and documentation requirements for projects and prevent nonconformities.
• Perform advanced planning to avoid field delays and protect profit margins.
• Define problems expeditiously, exercise independent judgment, and resolve company liability in failure claims.

Business Development and Client Relations

• Inform Aftermarket Sales personnel and the Field Service Manager on sales potential, work performed, quality trends, and customer reactions.
• Promote customer goodwill through effective communication and cooperation, making targeted courtesy calls and selling services.
• Provide formal post-project and lessons learned reports, and prepare required service reports promptly and completely.
• Benchmark and share industry best practices, facilitating technical seminars and training sessions for customer personnel.
• Conduct regular performance review meetings, capture client feedback, and contribute new ideas for product and service improvement.
• Oversee KPI management and reporting, and maintain a comprehensive fleet historical database and centralized ticketing system.

Qualifications and Experience

• 5-10 years of relevant experience in project management, field service, or a related engineering discipline.
• Deep engineering knowledge to direct projects from inception to commissioning, ensuring budget adherence.
• Ability to act independently and make decisions throughout the entire project lifecycle (RFQ to invoicing).