Customs Clearance Coordinator

About *** and the Role

*** is a leading technology-driven supply chain and logistics solutions provider. As part of JD Logistics, the company operates extensive end-to-end logistics services globally. This full-time position for a Customs Clearance Coordinator is based in Dammam, Eastern region, requiring 2-5 years of experience in customs clearance.

Role Overview

The Customs Clearance Coordinator will be responsible for managing customs clearance activities in Saudi Arabia. This involves ensuring all documentation is accurate and submitted on time to facilitate the timely release of shipments. The role requires coordination with various stakeholders and adherence to Saudi customs regulations and compliance platforms.

Key Responsibilities

• Coordinate customs clearance activities in Saudi Arabia, ensuring all required documents are accurate, complete, and submitted on time for shipment release.
• Review and organize commercial invoices, packing lists, bills of lading, certificates of origin, and other compliance documents. Coordinate with licensed customs brokers for declarations.
• Utilize Saudi customs and compliance platforms, including Fasah, Bayan, and SABER, to track declarations, approvals, duty/tax calculations, and shipment release status.
• Verify HS codes, customs valuation, country of origin, and applicable certification requirements to ensure compliance with ZATCA, SASO, and other Saudi government regulations.
• Follow up on customs inspections, shipment holds, declaration discrepancies, and missing documents. Coordinate with customers, suppliers, customs brokers, and internal teams to resolve issues promptly.
• Coordinate import permits and regulatory approvals with authorities such as SFDA, CITC, and GACA, based on shipment requirements.
• Maintain accurate customs records and supporting documents, reconciling clearance charges, duties, taxes, and invoices for data accuracy and traceability.
• Monitor changes in Saudi customs regulations and policies, identify clearance risks, and support process improvements to enhance efficiency and customer experience.

Qualifications and Requirements

• Education: High school certificate or above. A diploma or degree in Logistics, International Trade, Supply Chain Management, Business Administration, or a related field is preferred.
• Work Experience: 2–3 years of relevant customs clearance coordination experience in Saudi Arabia, preferably in freight forwarding, express courier, third-party logistics (3PL), or logistics operations.
• Technical Knowledge: Familiarity with Saudi import and export customs clearance procedures, ZATCA and SASO requirements, HS classification, customs valuation, and country-of-origin rules.
• System Knowledge: Hands-on experience with or practical coordination exposure to customs platforms such as Fasah and Bayan. Familiarity with SABER product and shipment conformity certification processes is preferred.
• Core Competencies: Strong communication, coordination, problem-solving, data reconciliation, and document management skills. Detail-oriented, proactive, and able to follow up on clearance exceptions effectively.
• Compliance Awareness: Strong compliance and risk awareness, with the ability to follow company policies, customs regulations, and business ethics standards.
• Other Requirements: Must meet applicable Saudi localisation (Nitaqat / Saudisation) requirements. Saudi nationals are preferred.

Work Environment and Culture

Joining JD Logistics means contributing to the future of global supply chain and logistics. The team values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. JD Logistics is committed to building a diverse and inclusive workplace and is an equal opportunity employer.

Application Process

The salary for this position is not disclosed. Qualified candidates are encouraged to apply.