Mgr Sales I

About the Role

Sheraton Hotels & Resorts is seeking a Mgr Sales I to join their team in Dammam, Eastern Region. This full-time position is responsible for actively soliciting and managing sales opportunities, ensuring timely turnover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and individual sales goals.

Key Responsibilities

• Collaborate with external sales channels to coordinate sales efforts and avoid duplication.
• Develop and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Build community relationships to expand the customer base and identify new sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and complete information to Event Management for proper service delivery.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business to achieve personal and hotel revenue goals.
• Analyze market conditions, including competitor strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Secure the most advantageous opportunities for the hotel based on market conditions and operational needs.
• Understand and target the hotel’s key customer segments and service expectations, offering tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy to foster customer loyalty through service excellence.
• Service customers to increase account share.
• Implement and uphold the company’s customer service standards.
• Provide excellent customer service to expand market share.
• Act as a role model for positive customer relationship management.
• Engage with guests to gather feedback on product quality and service levels.

Qualifications and Experience

• A minimum of 2-5 years of experience in a sales role, preferably within the hospitality sector.
• Demonstrated ability to achieve individual sales goals and contribute to overall sales objectives.
• Strong relationship-building skills with both internal and external stakeholders.
• Proficiency in managing sales activities and understanding market trends.

Work Environment

This is a full-time position based in Dammam, Eastern Region, where the successful candidate will contribute to a dynamic sales team within Sheraton Hotels & Resorts.