Senior Service Engineer

About the Role

Emerson is seeking a Senior Service Engineer to join its MSOL Lifecycle Services team in Dhahran. This full-time role is responsible for delivering aftermarket services, including startup, commissioning, maintenance, troubleshooting, and technical support for Emerson Analytical and Measurement products. The position also supports the growth of the service business.

Responsibilities

• Perform startup and commissioning activities, fault analysis, troubleshooting, repair, and maintenance of Analytical Systems and Measurement Products.
• Provide advanced technical support for Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, CEMS, Process Gas Chromatographs, Cascade systems, and Measurement Products.
• Conduct site surveys, site walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities.
• Execute field modifications and upgrade projects independently or under the supervision of a Project Manager.
• Support and mentor Field Service Engineers in troubleshooting activities and complex service challenges.
• Deliver customer training on product operation, maintenance, and best practices.
• Support LTSA and AMC planning and execution in accordance with contractual requirements.
• Build strong customer relationships to enhance customer satisfaction and long-term loyalty.
• Support initiatives aimed at growing aftermarket services revenue.
• Prepare service reports and ensure timely communication of project and service outcomes to customers.
• Perform other responsibilities as assigned by management.

Required Skills and Experience

Candidates should possess 2-5 years of relevant experience. The ideal candidate will demonstrate the following attributes:

• Ability to deliver exceptional customer service and build strong customer relationships.
• Proficiency in troubleshooting technical issues and driving solutions to completion.
• Commitment to continuous technical development and knowledge sharing.
• Adaptability to changing customer and business needs.
• Effective communication with customers, colleagues, and stakeholders.
• Action-oriented approach with a focus on delivering results.

About Emerson

Emerson is a global leader in automation technology and software. The company provides expertise, technology, and processes to help customers in critical industries operate safely, improve analytical system reliability, and optimize process capabilities. Emerson's field services ensure customer plants, analytical systems, and measurement products operate safely, consistently, and efficiently.

Our Culture and Commitment

Emerson fosters a workplace where employees are valued, respected, and empowered. The company encourages innovation, collaboration, and diverse perspectives, supporting ongoing career development and an inclusive culture. Emerson provides flexible and competitive benefits plans designed to support physical, mental, financial, and social needs, including medical insurance, an Employee Assistance Program, tuition reimbursement, and flexible time-off plans. Training programs focus on end-to-end development, offering various opportunities such as face-to-face and virtual training, mentorship, coaching, and on-the-job training.