Services Specialist Customer Management

About the Role

Baker Hughes is seeking a Services Specialist Customer Management for a full-time position in Dhahran, Eastern region. This role focuses on managing subscription contracts for Software as a Service (SaaS), specifically within Europe, Middle East, India, and Africa regions. The specialist will ensure the timely delivery of internal license orders, remote implementation, and yearly software updates.

Key Responsibilities

The Services Specialist will act as a primary point of contact for subscribers, ensuring operational delivery and excellence, managing contractual and financial deliverables, and maintaining customer satisfaction and renewals.

• Accept R3 Handoffs and create and plan Subscription Contracts on SAP.
• Manage the financials of assigned contracts and serve as the SAP "Responsible Person."
• Deliver on the subscription scope of work, including internal license ordering, deployment, initial implementation, and yearly updates in collaboration with the centralized deployment COE.
• Ensure compliance with Financial Excellence (FINEX) dashboards for owned contracts.
• Oversee operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Contract Execution and Customer Engagement

This position requires driving successful contract execution and fostering strong customer relationships through effective communication and performance reviews.

• Drive successful execution for contracts, including planning, resource allocation, continuity, and handover between resources.
• Ensure seamless execution and consistency in contract delivery.
• Implement efficiency and productivity methods to ensure more streamlined and profitable execution.
• Handle customer communication, high-level engagement, and customer performance reviews.

Experience and Qualifications

Candidates should possess relevant experience in customer management and contract administration within a software or service-oriented environment.

• 2-5 years of experience in a related field.
• Proficiency in managing Software as a Service (SaaS) subscription contracts.
• Experience with SAP for contract creation and financial management.
• Strong understanding of operational delivery, financial deliverables, and customer satisfaction metrics.

Location and Work Type

This full-time position is based in Dhahran, Eastern, within the Baker Hughes team.

Application Process

Baker Hughes invites qualified candidates to apply for this role. Salary details will be discussed during the interview process.