Guest Services Associate

About Plaza Premium Group

Plaza Premium Group, established in Hong Kong in 1998, is a global company focused on enhancing the travel experience. The group operates across four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and various airport dining concepts. The company aims to provide accessible and high-quality airport experiences.

The Role: Guest Services Associate

Plaza Premium Group is seeking a Guest Services Associate for a full-time position in Ha'il, Saudi Arabia. This role involves delivering professional guest services within airport lounges, ensuring a positive experience through courteous, efficient, and responsive interactions. The Associate will also support lounge operations by managing guest records, cash transactions, and operational checks.

Key Responsibilities

• Manage guest check-in procedures and ensure adherence to lounge admission guidelines.
• Greet, welcome, and bid farewell to guests at lounge entrances and reception areas.
• Provide assistance to guests with internet access, baggage arrangements, shower access, and nap room bookings.
• Conduct routine checks of all lounge areas and report any maintenance or cleaning requirements.
• Promote lounge services and facilities while professionally handling guest requests and complaints.
• Manage lost and found items and maintain accurate documentation.
• Handle confidential guest information with integrity and discretion.
• Answer incoming telephone calls and take appropriate immediate actions.
• Maintain precise records of cash flows, receipts, and related documentation.
• Support the implementation and continuous improvement of quality management systems.
• Perform other duties as assigned by the Supervisor in line with operational needs.

Qualifications and Experience

• High school certificate or equivalent is required; a diploma or Bachelor’s degree is an advantage.
• Previous experience (0-1 year) in hospitality, customer service, or airport operations is an advantage.

Required Skills and Attributes

• Presentable, customer-focused, and professional demeanor.
• Strong interpersonal and communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Basic cash handling skills and attention to detail.
• Willingness to work shift duties as required.

Work Environment

This full-time position is based in Ha'il, Saudi Arabia, within an airport lounge setting. The role requires adaptability to shift duties to meet operational demands.