Guest Service Associate

About Plaza Premium Group

Plaza Premium Group, established in Hong Kong in 1998, is a global company passionate about "Making Travel Better." The group has expanded significantly over nearly 25 years, now encompassing four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and various airport dining concepts. We are a diverse team, united in building a legacy in the travel industry.

The Role: Guest Service Associate

Plaza Premium Group is seeking a dedicated Guest Service Associate for a full-time position in Abha, 'Asir, Saudi Arabia. This role involves providing professional guest services in airport lounges across the Kingdom of Saudi Arabia, ensuring a positive experience for all guests in line with company standards and admission procedures. The ideal candidate will have 5-10 years of experience and a commitment to delivering courteous, efficient, and responsive service.

Key Responsibilities

• Handle guest check-in procedures and ensure compliance with lounge admission guidelines.
• Greet, receive, and bid farewell to guests at lounge entrances and reception areas.
• Assist guests with internet access, baggage arrangements, shower access, and nap room bookings.
• Conduct regular checks of all lounge areas and report maintenance or cleaning requirements.
• Promote lounge services and facilities while professionally handling guest requests and complaints.
• Manage lost and found items and maintain proper documentation.
• Handle confidential guest information with a high level of integrity and discretion.
• Answer incoming telephone calls and take appropriate immediate actions when required.
• Maintain accurate records of cash flows, receipts, and related documentation.
• Support implementation and continuous improvement of quality management systems.
• Perform any other duties assigned by the Supervisor in line with operational requirements.

Required Qualifications and Experience

• High school certificate or equivalent; a diploma or Bachelor’s degree is an advantage.
• Previous experience in hospitality, customer service, or airport operations is an advantage.
• 5-10 years of relevant experience.

Skills and Attributes

• Presentable, customer-focused, and professional with strong interpersonal and communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Basic cash handling skills and attention to detail.
• Willingness to work shift duties as required.

Join Our Team

Join the Plaza Premium Group family and contribute to making travel better. We welcome passionate individuals from all backgrounds to be part of our legacy.