Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Edition Hotels, a brand within the Marriott International portfolio, is seeking a Guest Experience Expert to join its team in Inak, Saudi Arabia. This full-time position is suitable for individuals with 0-1 years of experience who are dedicated to delivering hospitality services. The role focuses on creating and managing guest experiences throughout their stay.

Role Purpose and Scope

The Guest Experience Expert is responsible for ensuring that guest interactions extend beyond routine check-in and check-out processes. This involves taking initiative to offer a range of services that guide guests, with the autonomy to address needs within the operational space. The objective is to integrate all transactions into a cohesive overall guest experience.

Key Responsibilities

• Handle daily operational needs effectively.
• Respond to guest requests in a timely manner.
• Prepare and submit necessary reports.
• Share information on local points of interest with guests.
• Perform all assigned tasks accurately to support guest satisfaction and business operations.

Qualifications and Workplace Standards

• Education: High School Diploma or equivalent is required.
• Experience: 0-1 years of relevant experience; no supervisory experience is necessary.
• Certifications: No specific license or certification is required.
• Workplace Conduct: Adhere to company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Professionalism: Ensure uniform, personal appearance, and communications are professional.
• Physical Requirements: Ability to stand, sit, or walk for extended periods, and to move, lift, carry, push, pull, and place objects weighing up to 10 pounds ( kg) without assistance.

About Edition Hotels

EDITION Hotels combines the vision of boutique hotelier Ian Schrager with the service quality and global reach of Marriott International. This collaboration aims to deliver a distinct experience in the hospitality sector. EDITION properties balance sophistication with personality and perfectionism with individuality, targeting a clientele that values quality, original design, and service excellence. The brand seeks to push conventional boundaries to offer a unique atmosphere and guest experience.

Joining the Edition Team

By joining Edition properties, you will become part of the Marriott International brand portfolio. We seek individuals who are outgoing and committed to a workplace that fosters professional growth and provides opportunities to contribute to an international team. This role offers a setting where service is delivered with genuine engagement.