Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role is centered on delivering comprehensive services that guide guests throughout their entire stay, aiming to build a memorable and unique experience beyond standard check-in and check-out procedures. Guest Experience Experts are empowered to take initiative and manage a wide range of guest needs, ensuring all interactions contribute positively to the overall guest experience.

Key Responsibilities

• Process operational needs and address guest requests efficiently.
• Complete required reports accurately and on time.
• Share highlights and pertinent information about the local area with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms and/or designated bell areas.
• Contribute to creating and maintaining a safe workplace environment.
• Adhere strictly to all company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets from loss or damage.
• Uphold established quality standards in all interactions and services.
• Ensure professional uniform, personal appearance, and communication standards are consistently met.
• Perform other reasonable job duties as requested by management.

Physical Demands

This role requires physical activity and mobility, including the ability to:

• Stand, sit, or walk for extended periods.
• Move through narrow, confined, or elevated spaces.
• Navigate up and down stairs and/or service ramps.
• Perform hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing up to 100 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• A minimum of 0-1 years of relevant experience is required for this position.

About Marriott Executive Apartments

Marriott Executive Apartments offers temporary housing solutions designed to provide a home-like experience in major business travel cities across Europe, Asia, Latin America, Africa, and the Middle East. Joining the Marriott Executive Apartments team means contributing to a supportive environment where guests can adapt to new locales and feel comfortable and cared for while living away from home. This brand is part of the broader Marriott International portfolio, offering opportunities for professional growth and development within a global team.

Application Information

Interested candidates are encouraged to apply to join the Marriott International team in Riyadh.