Area Manager Amazon Now📣 Job Ad

About the Role

Amazon Saudi Arabia is seeking an Area Manager for Amazon Now in Jeddah. This full-time role is part of a newly formed organization focused on designing and launching new business models across AMET. The Area Manager will lead last-mile operations for Amazon Now (15-minute grocery delivery) and will be responsible for overseeing the Operations organization across multiple sites/dark stores.

Key Responsibilities

• Drive innovation, test new ideas, and ensure adherence to best practices and safety standards.
• Focus on six key operational areas: Safety, People, Quality, Customer Experience/Speed, Productivity, Costs, and Environment.
• Support project execution across various organizational functions.
• Resolve issues during discussions between different functions and hold teams accountable for deliverables.
• Partner with RoW countries to implement and share best practices.
• Maintain Health and Safety standards within the remit area and promote a safety culture on-site.
• Provide operational leadership by measuring performance, offering feedback, and supporting development.
• Drive continuous improvement projects to optimize operations, enhance productivity, and reduce costs.
• Conduct strategic planning for three, six, and twelve months, with an emphasis on peak-season planning.
• Prepare and articulate leadership updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Establish objectives and metrics for safety, quality, cost, productivity, and customer experience.
• Provide teams with necessary tools, driving productivity and efficiency through data-driven decisions.
• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to ensure consistent quality and productivity across all shifts.
• Lead and support a team, manage administrative tasks, and foster a strong team culture.
• Analyze performance and suggest process improvements to optimize work and enhance customer service.
• Collaborate with other managers to standardize shift processes.

Required Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to work a flexible schedule, including weekends, nights, and/or holidays.
• Capable of pushing and pulling wheeled dollies loaded with products up to 100 pounds during shifts.

Preferred Skills

• Advanced knowledge of Microsoft Excel, including pivot tables, macros, index/match, vlookup, VBA, and data links.

Work Environment

The successful candidate will be a self-starter, comfortable leading a large, complex last-mile network with a hands-on approach. The role requires an understanding of last-mile technology, strong project management skills, and effective internal/external stakeholder management. The ability to interface and drive initiatives with various functional teams at all organizational levels is essential.

Candidate Profile

The ideal candidate will possess an open mind, drive, ambition, and the ability to navigate ambiguity, which are crucial for innovation within the company culture.