Career Opportunities: Assistant IT Manager

About the Role

Shangri-La Hotel in Jeddah is seeking an Assistant IT Manager to oversee daily operations and collaborate with the Information Technology Manager. This full-time role, requiring 2-5 years of experience, focuses on ensuring the smooth functioning of the IT Department, establishing hardware maintenance programs, and safeguarding data storage and protection.

Key Responsibilities

• Ensure the operational status of critical hotel application systems and hardware, including Opera PMS, Infrasys POS, Call Accounting System, Check EAM, and Messaging System.
• Address user-reported Information Technology issues related to both hardware and application systems.
• Implement day-to-day standard Information Technology operating procedures, including checklists and new requirements.
• Develop new application systems and enhance existing ones to benefit departmental operations and the hotel.
• Identify and recommend improvements for Information Technology related areas to management.
• Uphold the Guiding Principles and Core Values of Shangri-La Hospitality.
• Promote environmental responsibility through waste reduction, recycling, and reuse.
• Familiarize with and ensure compliance with all CSR initiatives, policies, procedures, guidelines, rules, and regulations, including those of local and national government.
• Apply CSR principles to all job-related decisions and activities to achieve the hotel's CSR goals.

Experience and Work Type

This position requires 2-5 years of relevant experience. It is a full-time role based in Jeddah.

About Shangri-La Jeddah

Shangri-La Jeddah is located on the new Jeddah Waterfront, offering luxury accommodations with views of the Red Sea. The hotel features 203 rooms and suites, 17 luxury serviced apartments, and 5 restaurants and lounges, including Shang Palace. It is conveniently situated near Jeddah’s landmarks and the Red Sea Mall, and includes 116 privately owned Burj Assila Residences with access to The Wellness Club facilities.

Employee Benefits

• A supportive work environment that values passion and encourages personal growth.
• Structured learning and development pathways designed to advance professional and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks.
• Teams that foster inclusion, respect diversity, and provide a secure environment for all employees.

Application Information

Salary details for this position are not disclosed.