Customer Services Rep

About the Role

eXtra is seeking a dedicated Customer Services Rep to join their team in Jeddah. This full-time role focuses on providing essential front-line support to customers, ensuring their inquiries, requests, and complaints are handled with professionalism and efficiency.

Role Purpose

The primary purpose of this position is to maintain high levels of customer satisfaction. This is achieved through accurate transaction processing, delivering excellent service, and consistently adhering to company standards and established procedures.

Key Responsibilities

• Provide direct front-line support to customers.
• Handle customer inquiries, requests, and complaints effectively.
• Process transactions accurately and efficiently.
• Ensure service delivery meets excellence standards.
• Comply with all company standards and operational procedures.
• Work towards achieving and maintaining high customer satisfaction.

Work Type and Location

This is a full-time position based in Jeddah. The role requires consistent presence to provide continuous customer support.

Application Process

Candidates interested in this Customer Services Rep position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.