Executive Housekeeper

About the Role

Rotana Hotels is seeking an Executive Housekeeper to manage the daily operations of the Housekeeping Department in Makkah, Saudi Arabia. This full-time role requires a professional with a focus on guest service and the ability to maintain high standards of cleanliness and team development.

Role Overview

The Executive Housekeeper will guide and develop a multicultural team to ensure that Rotana's impeccable standards are met across all areas of the hotel. The position involves applying comprehensive knowledge and established standards to consistently exceed guest expectations.

Key Responsibilities

• Maintain all hotel guest rooms, public areas, and 'heart of house' areas to the highest standards of cleanliness.
• Establish standards and guidelines to ensure total guest satisfaction and team productivity, in compliance with Standard Operating Procedures (SOPs).
• Supervise the training of all housekeeping team members to ensure successful operation.
• Measure, interpret, and evaluate the working standards of the department.
• Create and maintain effective working relationships within the department and with other departments.
• Control all departmental purchases, maintaining awareness of quality and cost.
• Demonstrate a philosophy of work and conduct consistent with expected professionalism.
• Manage and control all operational equipment, linen, and uniforms.
• Set short-term and long-term strategies for the department.

Qualifications and Experience

• Experience: 2-5 years in a relevant housekeeping leadership role.
• Demonstrated ability to deliver high levels of customer service.
• Proven capability to provide creative solutions for guests.

Work Environment and Location

This full-time position is based in Makkah, Saudi Arabia, with potential responsibilities extending to Jeddah. The role involves leading and developing a diverse, multicultural team within a dynamic hotel environment.

Application Process

Candidates who meet the qualifications are encouraged to apply for this position.