Guest Experience Expert At Your Service (Saudi only)📣 Job Ad

About the Role: Guest Experience Expert

Marriott Hotels & Resorts is seeking a Guest Experience Expert - At Your Service to join its full-time team in Jeddah. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert takes initiative to deliver a wide range of services, guiding guests throughout their entire stay.

Core Responsibilities

The Guest Experience Expert is empowered to move within their designated space to address guest needs and operational requirements. Key responsibilities include:

• Delivering a wide range of services to guide guests through their stay.
• Processing operational needs efficiently.
• Addressing and resolving guest requests promptly.
• Completing necessary reports accurately.
• Sharing highlights and information about the local area.
• Ensuring all guest interactions and transactions contribute positively to the overall experience.

Work Environment and Key Expectations

Success in this position requires adherence to company standards and a commitment to service excellence. Essential expectations include:

• Contributing to a safe work environment.
• Strictly following company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards consistently.
• Maintaining a professional uniform, personal appearance, and communication style.

This role involves physical activity, requiring the ability to stand, sit, or walk for extended periods. It also necessitates a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Qualifications

Candidates interested in the Guest Experience Expert position should meet the following criteria:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Application Information

Qualified candidates are invited to apply for this full-time opportunity with Marriott Hotels & Resorts in Jeddah.