Guest Experience Expert At Your Service (Saudi only)📣 Job Ad

About the Guest Experience Expert Role

Marriott International is seeking a Guest Experience Expert At Your Service to join our team. This full-time role is based in Makkah, Saudi Arabia, with opportunities across Jeddah and Makkah. The position focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures.

Role Purpose and Scope

The Guest Experience Expert takes the initiative to deliver a comprehensive range of services, guiding guests throughout their entire stay. This role empowers individuals to operate within their designated space, addressing guest needs and operational requirements to ensure every interaction feels like an integral part of the overall guest experience.

Key Responsibilities

• Process operational needs efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete all required reports.
• Share information regarding local area highlights with guests.
• Ensure a safe work environment for all.
• Adhere to all company policies and procedures.
• Maintain strict confidentiality of sensitive information.
• Protect company assets.
• Uphold established quality standards in all aspects of service.

Workplace Standards and Physical Demands

• Maintain a professional uniform, personal appearance, and communication style.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by management.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior related work experience is required for this position.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: No specific license or certification is required.

Application Information

This full-time position offers an opportunity to contribute to Marriott International's commitment to exceptional guest service in Makkah and Jeddah. Salary details will be discussed during the interview process.