Head of Recovery📣 Job Ad

About Finecure

Finecure Collection Solutions Company is a Saudi receivables management firm dedicated to redefining recovery beyond traditional debt collection. Guided by the principle “We Don’t Just Collect.. We Cure,” Finecure supports a diverse client base including financial institutions, fintechs, BNPL providers, telecom operators, finance companies, and insurers in managing overdue portfolios. The company operates through a governed, technology-enabled, and customer-centric model, integrating disciplined recovery practices, portfolio analytics, AI-enabled decisioning, and structured governance to protect customer relationships while improving portfolio health. Finecure is an integrated enterprise that brings together recovery, growth, technology, operational excellence, and compliance to deliver sustainable, transparent, and measurable outcomes, valuing innovation, accountability, and long-term partnership with clients.

The Head of Recovery Role

Finecure is seeking a Head of Recovery to lead its operations. This is a full-time, on-site leadership position based in Jeddah, within the Makkah region. The successful candidate will be responsible for overseeing the end-to-end recovery operations and strategy, driving performance, and ensuring adherence to company standards. This role requires a minimum of 10 years of experience in a relevant field.

Key Responsibilities

• Lead recovery teams and establish performance targets.
• Ensure strict adherence to governance, compliance, and customer-centric standards.
• Design and optimize recovery workflows for efficiency and effectiveness.
• Leverage advanced analytics and technology platforms to enhance recovery processes.
• Monitor portfolio performance and implement strategic improvements.
• Develop and execute strategies to improve recovery rates and overall portfolio health.
• Collaborate with senior management, client relationship teams, and technology partners to align recovery initiatives with business objectives and regulatory requirements.
• Mentor and develop team members, fostering a high-performance environment.
• Manage departmental budgets effectively.
• Continuously enhance operational excellence, transparency, and measurable outcomes across recovery operations.

Leadership and Strategic Impact

This role requires a leader who can drive strategic initiatives to improve recovery rates and portfolio health. The Head of Recovery will be instrumental in integrating technology, operational excellence, and compliance to deliver sustainable and measurable results. Success in this position involves a commitment to protecting customer relationships while achieving robust financial recovery outcomes within a mission-driven organization that values innovation and accountability.

Required Experience

• A minimum of 10 years of experience in recovery operations or a closely related field.
• Demonstrated leadership experience in managing teams and setting performance targets.
• Proven ability to design and optimize workflows, leveraging analytics and technology platforms.
• Strong understanding of governance, compliance, and customer-centric standards in receivables management.

Work Environment and Location

This is a full-time, on-site position located in Jeddah, within the Makkah region. The role operates within an integrated enterprise focused on delivering sustainable and transparent outcomes.