Heart of the House

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Heart of the House professional to join their team in Makkah, Saudi Arabia. This full-time position involves maintaining the cleanliness and appearance of public and employee areas within the hotel, ensuring a high standard of presentation and guest satisfaction. The role requires 0-1 years of experience.

Key Responsibilities

• Clean public and employee restrooms and showers, as well as glass surfaces in these areas.
• Clean floor surfaces in public and employee spaces using designated chemicals, supplies, and equipment.
• Dust surfaces in assigned areas and empty trash containers, ashtrays, and ash urns in public areas.
• Inspect furniture for tears, rips, or stains and report any damages.
• Clean and maintain lights, and post caution signs as needed to manage traffic.
• Contact other departments for urgent repairs and respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Follow all company and safety and security policies and procedures, including reporting maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications, and properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and assist individuals with disabilities.
• Communicate professionally and clearly with others, and support the team in achieving common goals.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces, and ascend/descend ladders.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.

Qualifications and Experience

• Education: No high school diploma or *** equivalent is required.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, with potential work in Jeddah. The role involves working within a hotel environment, interacting with both guests and employees, and adhering to established company standards and procedures.

Application Information

Qualified candidates are encouraged to apply. Salary details will be disclosed during the application process.