Heart of the House

About the Role

Marriott International is seeking a Heart of the House professional for a full-time position in Jeddah. This role is responsible for maintaining cleanliness and order across public and employee areas, ensuring a high standard of presentation and hygiene within the property.

Key Responsibilities

• Clean public and employee restrooms, showers, and glass surfaces.
• Clean floor surfaces in public and employee areas using designated chemicals, supplies, and equipment.
• Dust assigned areas and empty trash containers, ashtrays, and ash urns into proper receptacles.
• Inspect furniture for tears, rips, and stains, and report any damages.
• Clean and maintain lights, and post caution signs as needed to limit traffic.
• Contact other departments directly for urgent repairs and respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Adhere to all company safety and security policies and procedures, report maintenance problems, safety hazards, accidents, or injuries, and complete required safety training.
• Ensure a clean and professional uniform and personal appearance, and maintain confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with others.
• Support team efforts to achieve common goals and ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces, and ascend/descend ladders.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.

About the Team and Culture

This role is part of The Ritz-Carlton team, a brand within Marriott International, known for creating exceptional guest experiences. The team operates under the "Gold Standards," which guide daily operations and emphasize creativity, thoughtfulness, and compassion. As a member of this team, you will learn and exemplify these standards, including the Employee Promise, Credo, and Service Values, contributing to a culture that prioritizes excellence in guest care and comfort.

Work Environment

The position is based in Jeddah and is a full-time role. It involves working in a dynamic hospitality environment where adherence to established service standards and teamwork are essential. The Ritz-Carlton fosters a supportive environment where employees are encouraged to develop professionally and take pride in their work.

Application Process

We invite qualified candidates to apply for this opportunity to join Marriott International and The Ritz-Carlton team.