Reservations Agent📣 Job Ad

About the Role

Centro Shaheen in Jeddah is seeking a Reservations Agent to join their team. This full-time position is suitable for professionals with 0-1 year of experience who are focused on guest service and effective revenue management. The role involves maintaining clear communication regarding all reservations to ensure efficient service delivery.

Key Responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.
• Input all reservation details into the computer system, ensuring all pertinent information is recorded.
• Address inquiries, complaints, and requests related to reservations.
• Stay informed about hotel promotions and follow established procedures for processing room reservations, rates, confirmations, and hotel facilities.
• Demonstrate comprehensive product knowledge, understand rate structures, and apply rate management principles.
• Maintain an organized filing system for all correspondence and compile reports as requested by the Reservations Manager or Supervisor.
• Promote and maintain positive public relations to maximize business opportunities.
• Ensure accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards, input information received by fax, and regularly check incoming emails.
• Organize visa requests for hotel guests in line with hotel policy and identify opportunities for up-selling.

Candidate Profile

The ideal candidate will be a passionate and dynamic professional with a strong focus on guest service. This role requires individuals who are committed to delivering high levels of customer service and providing effective solutions to guests.

Qualifications and Experience

• 0-1 year of experience in a similar role.
• Demonstrated ability to deliver customer service.
• Proficiency in managing reservations and related communications.

Work Type and Location

This is a full-time position based in Jeddah.

Application Process

Interested candidates are encouraged to apply for this role.