Senior Application Administrator

About the Role

Modern Mills For Food Products Co. is seeking a Senior Application Administrator to join their team in Jeddah. This full-time role focuses on ensuring the availability, performance, and maintenance of enterprise applications, with a primary focus on Sales Force Automation (SFA) applications and their integration with the ERP system. The position requires 2-5 years of experience.

Job Purpose

The Senior Application Administrator is responsible for the administration of application configurations, monitoring operations, coordinating upgrades, training users, and providing expert support to users and stakeholders. This role is key to enhancing sales and business operations through effective digital solutions.

Key Responsibilities

• Manage and maintain critical business applications to ensure high availability, integrity, and optimal performance.
• Act as System Administrator for Sales Force Automation applications (*, Sonic), covering user setup, configuration, version control, and troubleshooting.
• Coordinate and execute application patching, upgrades, and configuration changes.
• Support handheld devices and mobile device management tools used by field sales teams.
• Serve as the primary point of contact for integration issues between the main ERP system, GFSA, and SFA applications, ensuring accurate data flow and synchronization.
• Collaborate with vendors and internal stakeholders for smooth integration, handover, and implementation of third-party applications.
• Act as the primary point of contact for application-related issues, resolving incidents within defined SLAs.
• Log, track, and close user issues through the ManageEngine ticketing system.
• Conduct root cause analysis of recurring issues and recommend long-term solutions.
• Report infrastructure issues affecting supervised applications to the infrastructure team.
• Monitor application performance and generate regular health, utilization, and quality reports.
• Prepare operational and management reports as required, utilizing SQL and reporting tools.
• Maintain application documentation, including configuration guides, SOPs, and recovery procedures.
• Participate in disaster recovery planning and execution for supported applications.
• Collaborate with business users to gather and refine application requirements or enhancements.
• Participate in the implementation and rollout of new applications across branches, such as SFA rollouts and CRM integration with SAP.
• Assist in user acceptance testing (UAT) and post-deployment support of new application functionalities.
• Train employees on supported applications as requested by IT management or user managers.
• Support internal audit, compliance, and cybersecurity teams with application-specific evidence and reports.
• Ensure compliance with company policies, procedures, cybersecurity protocols, and regulatory requirements.
• Comply with the company's Code of Conduct and safety protocols.

Experience and Qualifications

• 2-5 years of experience in application administration.
• Demonstrated experience with Sales Force Automation (SFA) applications.
• Experience with ERP system integration.
• Proficiency in SQL and reporting tools.

Work Environment

This is a full-time position based in Jeddah, Saudi Arabia, within a professional work environment focused on maintaining and enhancing digital solutions for business operations.