Senior Associate Clinical Operations📣 Job Ad

About the Role

Bupa Arabia is seeking a Senior Associate - Clinical Operations to join their team in Jeddah. This full-time role is central to ensuring the seamless administrative functioning of both clinical and digital clinic operations. The position focuses on managing the administrative aspects of Clinical Operations, the Digital Clinic, and the Medical Consultants' platform, supporting overall operational efficiency.

Core Responsibilities

The Senior Associate will collaborate with internal teams to facilitate effective workflow, maintain accurate records, and contribute to the success of clinical operations and the digital clinic. Key responsibilities include comprehensive administrative support, managing the medical consultants' platform, ensuring data integrity, coordinating administrative processes, and preparing operational reports.

Administrative Support and Workflow Management

• Provide comprehensive administrative support to clinical operations and the digital clinic.
• Manage schedules, coordinate communications among clinical staff, and maintain organized documentation.
• Coordinate communication among clinical staff to facilitate smooth operations, including relaying important updates and changes in protocols.
• Maintain organized documentation systems for clinical records, ensuring all files are easily accessible and properly categorized.
• Ensure the effective execution of various administrative processes within clinical operations and the digital clinic.
• Develop and implement administrative workflows that streamline tasks and minimize redundancies.
• Monitor compliance with established processes and identify areas for improvement through regular feedback from clinical staff.
• Create process documentation and training materials for effective staff onboarding and updates.

Medical Consultant Platform and Data Integrity

• Oversee the administrative functions of the medical consultants' platform.
• Review, organize, update, and share applications with the concerned department.
• Ensure consultant profiles are regularly updated with current qualifications, availability, and contact information.
• Manage the onboarding process for new consultants, including verification of credentials and training on platform usage.
• Track and report on consultant availability to ensure efficient scheduling that meets patient needs.
• Address all queries and issues related to the management and operation of the platform.
• Maintain accurate and organized records of all administrative activities and clinical data.
• Input data into electronic health record (EHR) systems with precision, ensuring all patient and consultant information is current and complete.
• Regularly review and audit records for accuracy and compliance with data integrity standards and privacy regulations.
• Implement data backup procedures to prevent loss of critical information.
• Monitor and track physicians' licenses, ensuring they are up to date.

Reporting and Internal Collaboration

• Prepare reports and manage documentation related to operational performance.
• Compile data on administrative activities, including appointment statistics and consultant performance metrics, to create insightful reports.
• Generate performance reports for management review on a regular basis (weekly, monthly, quarterly) to inform strategic decision-making.
• Maintain documentation for audits and compliance reviews, ensuring all necessary records are easily retrievable.
• Work collaboratively with clinical and operational teams to support overall clinic operations.
• Participate in team meetings, contributing administrative insights and updates to foster a collaborative work environment.
• Share information regarding administrative updates and policies, ensuring all team members are informed and aligned.
• Act as a liaison between departments to facilitate communication and resolve any administrative issues that may arise.

Candidate Profile

The ideal candidate will possess strong organizational and administrative skills, with a keen eye for detail and a proactive approach to problem-solving. Experience in clinical operations or healthcare administration, particularly with digital platforms and data management, is highly valued. This role requires an individual who can effectively manage multiple tasks, communicate clearly, and contribute to a high-efficiency operational environment.