Senior Associate Clinical Operations📣 Job Ad

About the Role

Bupa Arabia is seeking a Senior Associate Clinical Operations to join our team in Jiddah, Makkah, Saudi Arabia. This full-time role is central to ensuring the seamless administrative functioning of both clinical operations and digital clinic operations. The Senior Associate will manage administrative aspects across Clinical Operations, the Digital Clinic, and the Medical Consultants' platform, contributing significantly to overall operational efficiency.

Key Responsibilities

The Senior Associate Clinical Operations will provide comprehensive administrative support, manage critical platforms, ensure data integrity, and coordinate essential processes. This role involves active collaboration with internal teams to maintain effective workflows and accurate record-keeping, directly supporting the success of clinical and digital operations.

Operational Administration and Support

• Provide comprehensive administrative support to clinical and digital clinic operations.
• Manage schedules, coordinate communications among clinical staff, and maintain organized documentation systems.
• Develop and implement administrative workflows to streamline tasks and minimize redundancies.
• Monitor compliance with established processes and identify areas for improvement through staff feedback.
• Create process documentation and training materials for effective staff onboarding and updates.

Medical Consultants Platform Management

• Oversee the administrative functions of the medical consultants' platform.
• Review, organize, update, and share applications with relevant departments.
• Ensure consultant profiles are regularly updated with current qualifications, availability, and contact information.
• Manage the onboarding process for new consultants, including credential verification and platform training.
• Track and report on consultant availability to ensure efficient scheduling that meets patient needs.
• Address all queries and issues related to the management and operation of the platform.

Data Management and Reporting

• Maintain accurate and organized records of all administrative activities and clinical data.
• Input data into electronic health record (EHR) systems with precision, ensuring information is current and complete.
• Regularly review and audit records for accuracy, compliance with data integrity standards, and privacy regulations.
• Implement data backup procedures to prevent loss of critical information.
• Monitor and track physician licenses to ensure all are up to date.
• Prepare reports and manage documentation related to operational performance.
• Compile data on administrative activities, including appointment statistics and consultant performance metrics.
• Generate performance reports for management review on a regular basis (weekly, monthly, quarterly).
• Maintain documentation for audits and compliance reviews, ensuring easy retrieval of necessary records.

Qualifications and Experience

Candidates for this position should possess 5-10 years of relevant experience in clinical operations or a similar administrative support role within a healthcare setting. A proven ability to manage administrative functions, maintain accurate records, and coordinate complex processes is essential.