Service Advisor ( S)📣 Job Ad

About the Service Advisor (3S) Role

Petromin Corporation is seeking a Service Advisor (3S) for a full-time position in Makkah, specifically within Jeddah and Makkah cities. This role requires 2-5 years of experience and focuses on providing excellent customer service related to vehicle maintenance and repair needs.

Role Overview and Customer Engagement

The Service Advisor (3S) is responsible for assisting customers with their vehicle service requirements and ensuring their understanding of dealership and maintenance processes. This involves enhancing the customer experience by clearly explaining complex vehicle issues in simple terms and recommending appropriate service options. The role also includes developing and maintaining customer relationships, scheduling services, and ensuring effective communication between the service team and customers. This position requires strict adherence to Nissan’s high standards, automotive regulations, and company policies and procedures.

Key Responsibilities and Accountabilities

• Develop a comprehensive understanding of major vehicle systems, including engines, transmissions, electronics, and hybrid technologies relevant to the Saudi market.
• Stay updated on the latest advancements in Nissan vehicle features and technologies, particularly new model releases pertinent to Saudi Arabia.
• Utilize diagnostic tools for preliminary vehicle checks to identify potential issues and facilitate technician diagnostics.
• Interpret diagnostic test results to communicate accurately with customers about potential service needs.
• Address minor technical issues on-site to improve turnaround time and customer satisfaction.
• Translate complex vehicle issues into understandable language for customers, advising on suitable services or upgrades.
• Act as Nissan's representative, maintaining professionalism while updating customers on vehicle repair status.
• Assist customers with ordering and locating specific or hard-to-find vehicle parts.
• Collaborate with the management team on technician scheduling to enhance safety, efficiency, and productivity.
• Manage parts orders, including stocking essential items like tires, and determine optimal stock levels versus special orders.

Warranty Claims and Record Management

• Gain a thorough understanding of Nissan's warranty policies applicable in the Saudi market to clearly explain coverage to customers.
• Efficiently manage all service-related paperwork, ensuring accuracy in service orders, warranty claims, and compliance with Saudi regulatory standards.
• Maintain comprehensive and organized records of customer interactions, service histories, and warranty claims.
• Scrutinize service claim details to verify warranty eligibility in accordance with Nissan's guidelines.

Regulatory Compliance and Customer Information

• Ensure all service operations comply with regulatory standards set by Saudi Arabian authorities, particularly concerning vehicle safety and emissions.
• Inform customers about how regional regulations may impact their service options, including legalities around vehicle modifications and emissions standards.
• Stay informed about changes in automotive regulations and standards, integrating new requirements into service protocols promptly.

Qualifications and Experience

• High School Diploma or equivalent is required. An Associate's degree in Automotive Technology is considered a plus.
• Professional certifications such as Automotive Service Excellence (ASE), particularly C1 (Customer Service) or other automotive specialties, are beneficial.
• A minimum of 3 years of experience in automotive service, customer service, or a related field is necessary.
• Fluency in both English and Arabic languages is required.