Technical Support Officer IT Help Desk📣 Job Ad

About the Role

GT Medical is seeking a Technical Support Officer to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role is designed for an IT professional with 0-1 years of experience who will be responsible for providing first-line IT support and ensuring smooth day-to-day technology operations across the organization.

Role Overview

The Technical Support Officer will play a key role in diagnosing and resolving hardware, software, network, and system-related issues. This position requires a proactive approach to delivering technical support and enhancing the user experience within the company's IT environment.

Key Responsibilities

• Provide first-line technical support through various channels including phone, email, remote tools, and on-site assistance.
• Diagnose and resolve issues related to hardware, software, printers, and network connectivity.
• Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals.
• Manage user accounts, passwords, and access permissions within Microsoft 365.
• Offer support for Microsoft Outlook, email, Teams, OneDrive, and other Microsoft 365 applications.
• Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi.
• Support employee onboarding and offboarding processes, including IT setup and access provisioning.
• Escalate complex technical issues to senior IT teams as required.
• Maintain accurate IT asset inventory and technical documentation.
• Ensure compliance with IT security policies and promptly report security incidents.
• Install, configure, and troubleshoot IP phone systems, including Grandstream.
• Install, configure, and maintain CCTV systems, including Hikvision.
• Configure and support biometric/fingerprint systems, including ZKTeco.
• Deploy, monitor, and manage endpoint protection solutions such as ESET.
• Provide user training and promote IT best practices across the organization.

Candidate Profile

• A proactive and customer-focused IT professional.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and user support abilities.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Ability to work efficiently in a fast-paced environment.
• A hands-on approach with a commitment to delivering reliable IT support.

Experience and Work Environment

This role requires 0-1 years of relevant experience. At GT Medical, the work environment fosters collaboration, innovation, and growth, aiming to support every team member's development and contribution.

About GT Medical

GT Medical values its employees as its greatest asset and is committed to creating an environment where team members can thrive and contribute to the future of healthcare.