Assistant Front Office Manager📣 Job Ad

About the Role

IHG Hotels & Resorts is seeking an Assistant Front Office Manager for a full-time position in Medina, Al Madinah. This role is central to ensuring exceptional first impressions and managing comprehensive front office operations, encompassing guest registration, reservations, porter services, and concierge functions.

Key Responsibilities

• Manage and coach the front office team to deliver high standards of guest experience and service.
• Engage with guests to build relationships and resolve any complaints effectively.
• Conduct regular front office inspections to maintain service quality and guest satisfaction.
• Assist in budget preparation and identify opportunities to drive revenue through walk-ins and front desk up-selling.
• Train team members on operational procedures and lead during emergency or crisis situations.
• Report to the Director of Rooms and oversee a team of front desk employees across various specialisms.

Required Qualifications and Experience

• Bachelor’s degree, higher education qualification, or equivalent in Hotel Management or Business Administration.
• Minimum of 3 years of Front Office or Guest Service experience, including management experience.
• At least 2 years of proven experience as an Assistant Front Office Manager in Madinah or Makkah hotels.
• Must be Saudi talent.
• Possess excellent operational knowledge of the hospitality sector and a strong understanding of local business trends and market dynamics.
• Hands-on experience with the Oracle OPERA PMS Front Office system.

Essential Skills

• Excellent verbal and written communication skills in both English and Arabic.
• Strong attention to detail.
• Proficient administrative and time management skills.
• Ability to work collaboratively within a team and adapt to new learning.

Work Environment and Benefits

IHG Hotels & Resorts provides a supportive work environment that fosters growth and collaboration. The company offers a competitive salary, a full uniform, room discounts, and comprehensive training programs. IHG promotes a culture of trust, support, and acceptance, valuing diverse backgrounds and perspectives. The myWellbeing framework supports employee health, lifestyle, and workplace wellbeing.

Company Overview

IHG Hotels & Resorts is a global hospitality company committed to delivering memorable guest experiences and fostering a collaborative environment for its team members.