Assistant Front Office Manager Saudi Only📣 Job Ad

About Rotana Hotels and the Opportunity

Rotana Hotels is seeking an Assistant Front Office Manager to join our team in Riyadh, Saudi Arabia. This full-time position is open to Saudi nationals only. We are looking for a guest-focused professional dedicated to delivering high levels of customer service and providing effective solutions for our guests.

Role Summary

As an Assistant Front Office Manager, you will support the Front Office Manager in overseeing and directing all operations within the Front Office Department. Your primary objective will be to ensure the consistent delivery of the highest service standards, contributing to a positive guest experience and efficient departmental functioning.

Key Responsibilities

• Monitor Front Office employees to ensure guests receive prompt attention and personal recognition.
• Communicate relevant Front Office matters to other operating departments, particularly Housekeeping.
• Establish and maintain effective employee relations within the department.
• Assist the Director of Front Office or Front Office Manager with employee-related tasks, including appraisals and consultations.
• Support the preparation of statistical, performance, and forecast reports necessary for annual budget and strategic plan development, and provide management with marketing information.
• Assist in continuously monitoring and controlling department costs to ensure adherence to budget.

Qualifications and Experience

• A degree in the hospitality field is preferred.
• A minimum of three years of previous experience in a Front Office Department within a hotel environment.
• Fluency in both written and spoken English.
• Immaculate personal presentation.
• Proficiency in computer literacy.
• Knowledge of the Opera system will be highly regarded.

Skills and Attributes

• Ability to solve problems effectively.
• Knowledge of up-selling and maximizing revenue techniques.
• Positive and proactive approach with an outgoing, charismatic, and approachable character.
• High aptitude for customer care.
• Strong leadership skills and the capability to motivate and guide others.
• Ability to develop and build professional relationships easily.

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia. We invite qualified Saudi nationals to apply.