Assistant Operations Manager Hotel📣 Job Ad

About Hafawah Hotels & Resort

Hafawah Hotels & Resort is seeking a dedicated Assistant Operations Manager Hotel to join its team in Al Madinah Al Munawwarah, Saudi Arabia. This full-time position is crucial for supporting the daily operational excellence of the hotel and ensuring a high standard of service.

The Role of Assistant Operations Manager

The Assistant Operations Manager will play a vital role in ensuring the smooth and efficient functioning of hotel operations. This position requires a professional with 5-10 years of relevant experience, capable of contributing to service quality and guest satisfaction while upholding all operational standards and policies.

Key Responsibilities

• Assist the Operations Manager in overseeing the hotel’s daily operations and ensuring smooth workflow.
• Monitor the performance of operational departments and ensure compliance with service quality standards.
• Enhance the guest experience by professionally handling guest feedback and resolving complaints.
• Ensure compliance with hotel policies, operational procedures, safety, and regulatory standards.
• Coordinate between departments to maintain efficient operations and achieve business objectives.
• Prepare and analyze operational reports, monitor KPIs, and recommend process improvements.
• Support revenue growth initiatives while maintaining cost control and operational efficiency.
• Lead, motivate, and support operational teams to achieve high performance.
• Act on behalf of the Operations Manager when required and perform other related duties as assigned.

Candidate Requirements

• 5-10 years of experience in hotel operations or a similar management role.
• Full-time availability and commitment to the role.
• Flexibility to work according to operational requirements, including shifts when needed.

Work Environment and Location

This is a full-time position based in Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia. The role demands a commitment to operational flexibility, including working various shifts as required to meet the hotel's needs and ensure continuous service excellence.

Application Process

Candidates who meet the above requirements and are prepared to contribute to the operational success of Hafawah Hotels & Resort are encouraged to apply.