Clerk Reservations

About the Role

Marriott International is seeking a Clerk-Reservations to join their team in Medina. This full-time role is responsible for managing all reservation requests, changes, and cancellations, ensuring guest needs are accurately identified and accommodated. The position requires a professional approach to guest interactions and adherence to company policies.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, maintaining a professional appearance and confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating service needs and assisting individuals with disabilities.
• Communicate professionally and clearly, using appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues, supporting team goals and addressing concerns appropriately.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: No related work experience is required for this position.
• Supervisory Experience: No supervisory experience is required.

Work Environment

This is a full-time position within the hospitality sector, based in Medina. The role involves direct interaction with guests and requires adherence to established company standards for service and professionalism.

Professional Conduct

The successful candidate will maintain a clean and professional appearance, protect company assets, and ensure the privacy and security of guests and coworkers. This role requires clear communication and a commitment to quality service.