Clerk Reservations

About the Role

Marriott International is seeking a Clerk-Reservations to join their team in Makkah. This is a full-time position with an experience requirement of 0-1 years. The role focuses on managing guest reservation requests and ensuring efficient processing.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, ensuring a professional appearance and maintaining confidentiality of proprietary information.
• Protect company assets and safeguard the privacy and security of guests and coworkers.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within the Marriott International team. The role requires adherence to company standards for guest interaction and professional conduct.

Application Process

Candidates who meet the qualifications are encouraged to apply for this position.