Clerk Reservations(Saudi only)

About the Role

Sheraton is seeking a Clerk-Reservations (Saudi only) to manage reservation requests, changes, and cancellations. This full-time position involves direct interaction with guests to identify their needs and ensure appropriate room assignments, while adhering to company policies and service standards.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, including maintaining a professional appearance and confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate professionally and clearly, including answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• Experience required: 0-1 year in a relevant field.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Culture

As part of the Sheraton family, you will join a global community that values belonging and connection. Sheraton, a brand within Marriott International, fosters an environment where associates create engaging experiences and provide thoughtful service to guests in over 400 communities worldwide. The company is committed to being an equal opportunity employer, valuing diverse backgrounds and experiences.

About Sheraton

Sheraton has been a place for gathering and connection since 1937. Joining Sheraton means becoming part of a brand dedicated to being 'The World's Gathering Place' and contributing to Marriott International's portfolio of brands. The company supports associates in achieving their best work and personal growth within a global team.