Concierge

About the Role

Marriott International is seeking a Concierge to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves providing comprehensive support to guests by fulfilling requests, arranging services, and ensuring a high level of satisfaction. The Concierge acts as a primary point of contact for guest inquiries and special needs, contributing to a positive guest experience.

Key Responsibilities

• Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarize, and provide information to guests regarding property amenities, local attractions, special events, and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns efficiently.
• Contact the appropriate individual or department (*, Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Review shift logs and daily memo books, documenting pertinent information in logbooks.
• Monitor the club lounge to ensure seating availability, service quality, and the safety and well-being of guests.

Operational Standards and Professional Conduct

• Report accidents, injuries, and unsafe work conditions to management and complete all required safety training and certifications.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and listen and respond appropriately to employee concerns.
• Comply with all quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The role requires a proactive approach to guest service and the ability to manage multiple tasks effectively. Additional reasonable job duties may be assigned by Supervisors as needed.