Guest Experience Expert

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Medina, Al Madinah, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to creating memorable and personalized guest experiences. The role focuses on guiding guests through their entire stay, ensuring operational needs are met, and providing comprehensive support.

Key Responsibilities

• Deliver a wide range of services to guests, from check-in to check-out, ensuring a smooth and positive experience.
• Address guest requests and inquiries promptly and effectively.
• Process operational needs and complete necessary reports accurately.
• Share information about local attractions and highlights to enhance the guest's stay.
• Maintain a professional demeanor, appearance, and communication style at all times.

Operational Standards and Conduct

Success in this role requires adherence to critical operational standards and professional conduct. Guest Experience Experts are expected to uphold company policies and procedures, ensuring a safe and secure environment for both guests and colleagues. Maintaining confidentiality and protecting company assets are also essential aspects of this position.

Workplace Expectations

• Create and maintain a safe working environment.
• Follow all established company policies and procedures.
• Maintain strict confidentiality of sensitive information.
• Protect company assets from loss or damage.
• Uphold high-quality service standards consistently.
• Ensure professional uniform, personal appearance, and communication.

Physical Requirements

The role of Guest Experience Expert involves active engagement and requires physical stamina. Candidates must be able to stand, sit, or walk for extended periods. The position also requires a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. These physical demands are integral to fulfilling the responsibilities of the role effectively.

Experience and Location

This full-time position is based in Medina, Al Madinah, Saudi Arabia. We are seeking candidates with 0-1 years of relevant experience, demonstrating a foundational understanding of guest services and a commitment to delivering exceptional hospitality.