Guest Experience Expert

About the Guest Experience Expert Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a comprehensive range of services, ensuring that all interactions contribute positively to the guest's overall experience.

Key Responsibilities

• Guiding guests through their entire stay by delivering a wide range of services.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and sharing information about the local area.
• Ensuring all transactions are integrated into the overall guest experience.
• Maintaining a safe work environment and adhering to company policies and procedures.
• Upholding confidentiality and protecting company assets.
• Ensuring professional appearance, uniform, and communication standards are met.

Work Environment and Physical Requirements

This role requires a hands-on approach and involves being on your feet and moving around for extended periods. Guest Experience Experts must be able to stand, sit, or walk for prolonged durations. The position also involves physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of experience in a related field.
• Ability to uphold quality standards consistently.
• Demonstrated initiative in delivering guest services.

About Marriott Hotels

Marriott Hotels aims to enhance hospitality through innovation while maintaining a familiar comfort globally. As a host, you will contribute to the brand's commitment to "Wonderful Hospitality. Always." by providing thoughtful and forward-thinking service. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands, offering an environment where individuals can perform their best work and belong to a global team.

About JW Marriott

JW Marriott, a luxury brand within Marriott International, operates over 100 properties worldwide. The brand prioritizes its associates, believing that their satisfaction directly impacts guest happiness. JW Marriott associates are characterized by confidence, innovation, authenticity, and intuition, upholding the legacy of J. Willard Marriott. The brand offers a unique work experience focused on community, camaraderie, training, development, recognition, and holistic well-being, ensuring associates are well cared for through "The JW Treatment."