Mgr Ops Rooms (HtlOps)📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Operations Rooms to oversee and manage the execution of all operations within the rooms division departments, including Front Office, Engineering/Maintenance, and Housekeeping. This full-time position is based in Medina, Al-Madinah Al-Munawarah, and requires 5-10 years of experience. The role focuses on enhancing guest and employee satisfaction while maximizing departmental financial performance.

Key Responsibilities

The Manager of Operations Rooms will be responsible for leading the Rooms Operations Team and managing the property's rooms operations functions. This includes translating departmental goals to the team, fostering a positive and motivating work environment, and developing strategies to address areas needing improvement and leverage strengths. The role involves ensuring the team possesses the necessary capabilities to meet expectations and leading by example with confidence and enthusiasm. A key aspect is understanding and exceeding evolving guest needs and expectations.

Furthermore, the position requires managing activities that impact the guest experience by understanding the brand's service culture, providing excellent customer service, and taking proactive approaches to guest concerns. This includes ensuring all team members meet hospitality requirements and responding promptly to service department requests. The role also involves managing profitability by assisting with quality audits, verifying key control programs, and reviewing financial data to identify cost reduction opportunities and improve performance, with the ultimate goal of maximizing departmental financial performance.

Human Resources Management

This role includes conducting human resources activities such as interviewing and making hiring decisions, receiving hiring recommendations from supervisors, and ensuring thorough and timely orientations for new team members. The Manager will solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns. Ensuring fair and consistent administration of property policies, disciplinary procedures, and documentation according to Standard and Local Operating Procedures is also a critical function. Celebrating successes and publicly recognizing team member contributions is expected.

Qualifications and Experience

Candidates should possess a high school diploma or GED along with 4 years of experience in guest services, front desk, housekeeping, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with 2 years of relevant experience, will be considered.

Work Environment and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah. The role operates within the framework of Sheraton Hotels & Resorts, a part of Marriott International, which is committed to being an equal opportunity employer and fostering an environment where diverse backgrounds are valued.