About the Role
Elaf Group is seeking a Hotel Manager to oversee operations for its properties in Jeddah and Makkah, Saudi Arabia. This role is responsible for ensuring guest satisfaction, driving financial performance, and leading a team. The Hotel Manager will maintain service standards, maximize revenue, and achieve profitability targets in alignment with Elaf Group's commitment to excellence. The position requires a strategic leader with a comprehensive understanding of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, with a focus on operational efficiency, financial stewardship, and fostering a positive work environment.
Key Responsibilities
- Oversee daily hotel operations to ensure seamless service delivery across all departments.
- Ensure adherence to brand standards, company policies, and local regulations.
- Monitor and manage performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
- Conduct property inspections to maintain high standards of cleanliness, maintenance, and safety.
- Manage guest issues and ensure prompt resolution of complaints.
- Achieve budgeted revenue, Gross Operating Profit (GOP), and profitability targets.
- Monitor financial performance against objectives on a daily, weekly, and monthly basis.
- Implement cost control measures for departmental expenses and labor costs.
- Review Profit & Loss (P&L) statements and implement corrective actions.
- Maintain accurate forecasting and budgeting processes.
- Collaborate with Revenue Management and Sales teams to maximize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
- Stay informed on market trends, competitor activities, and pricing strategies.
- Support local sales initiatives and participate in business development.
- Drive direct bookings and implement guest retention programs.
- Maintain high guest satisfaction scores across online review platforms.
- Implement service recovery procedures to address guest concerns.
- Monitor guest feedback and implement initiatives for service improvement.
- Foster a culture of hospitality excellence and guest-centricity.
- Lead, coach, and develop department heads and hotel team members.
- Conduct performance reviews and facilitate training programs.
- Ensure appropriate staffing levels and implement succession planning.
- Promote employee engagement and a positive workplace culture.
- Enforce company policies and implement disciplinary procedures.
- Ensure compliance with Ministry of Tourism regulations and licensing requirements.
- Maintain and review safety, security, and emergency procedures.
- Ensure compliance with Civil Defense, health, and labor regulations.
- Lead emergency response and crisis management activities.
- Protect and maintain the hotel's physical assets.
- Develop and execute preventive maintenance plans.
- Identify and recommend capital expenditure requirements for property improvements.
- Ensure the hotel consistently operates in excellent condition.
- Prepare and submit operational, financial, and commercial reports.
- Conduct monthly business reviews and action planning.
- Monitor key performance indicators (KPIs) and implement improvement initiatives.
Qualifications and Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of progressive hotel management experience, preferably as a Hotel Manager or Operations Manager.
- Proven experience with Property Management Systems (PMS), specifically Opera.
Required Skills
- Exceptional leadership and people management skills, with the ability to build, develop, and motivate high-performing teams.
- Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
- Strong strategic thinking capabilities with robust commercial and business acumen.
- Expertise in financial management, including budgeting, forecasting, cost control, and profit optimization.
- Proficiency in revenue management strategies to drive occupancy, ADR, RevPAR, and overall hotel performance.
- A strong commitment to guest experience management, service excellence, and reputation enhancement.
- Effective stakeholder management skills, including interactions with owners, corporate office, brand representatives, guests, and external partners.
- Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
- Demonstrated project management and execution capabilities for operational improvements and hotel initiatives.
- Strong communication, negotiation, and conflict resolution skills.
- Ability to lead change, drive accountability, and foster continuous improvement.
- Sound understanding of regulatory compliance, health & safety protocols, and risk management within the hospitality industry.
- Fluent in English; proficiency in Arabic is considered an advantage.
Work Environment and Details
This is a full-time position with Elaf Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 5-10 years of experience. The working schedule is 5 days per week, 8 hours per day, with 2 days off per week. The application deadline for this position is 01 July 2026.
